The questions families ask us.

No referral is required to access our services. Families are welcome to contact us directly to discuss their child’s needs or join our waitlist.

A referral may be required if you plan to use Medicare-funded services or if your funding provider requests one. If you’re unsure, we’re happy to help you work out what’s needed.

We support children from birth through to adolescence. Whether your child is just beginning to explore the world or navigating the challenges of the teenage years, we tailor our support to their individual strengths, needs, and stage of development.

The first appointment is all about getting to know your child and family. We’ll spend time talking about your child’s strengths, challenges, and everyday life, as well as any concerns or goals you may have.

Depending on your child’s age and needs, we may also spend some time observing them through play or everyday activities. Together, we’ll discuss possible next steps and develop a plan that feels right for your child and family.

Absolutely. We work with families across Queensland & Australia through telehealth, helping children and caregivers access support regardless of where they live.

Telehealth can be an effective way to access occupational therapy, parent coaching, consultations, and support when in-person services are not readily available in your area.

Yes. We provide telehealth sessions for families who may benefit from remote support or who are located outside our usual service area.

Telehealth can be a flexible way to access occupational therapy, including parent coaching, consultations, goal setting, and selected therapy sessions. We’ll work with you to decide whether it’s the right option for your child and family.

In some cases, yes. We may be able to complete formal assessments and provide written reports without ongoing therapy.

This typically involves gathering information through discussion, observation, and standardised assessments, followed by a report outlining your child’s strengths, needs, and recommendations.

Please get in touch to discuss your requirements, and we can let you know what options are available for your family.

No. Some of our group programs are open to new families, while others are designed for existing clients based on specific goals or skill areas.

We’re happy to chat with you about your child’s needs and help you find the group program that’s the best fit.

Yes. We support self-managed and plan-managed NDIS participants. Simply let us know your plan management type when booking and we’ll arrange invoicing through the appropriate channel.

At this time, we do not provide services to agency-managed (NDIA-managed) participants.

Yes, some families may be eligible for Medicare rebates. If your child has a referral under a Mental Health Care Plan, Chronic Condition Management Plan, or another eligible Medicare program, you may be able to claim a rebate for each session.

If you’re not sure what funding options are available, please get in touch and we’ll help you understand what may apply to your child’s situation.

Occupational therapy is often covered under extras cover with private health insurance. As rebates vary between funds and policies, we recommend checking with your insurer to confirm your level of cover.

We’ll provide an itemised receipt for each appointment, making it easy for you to submit a claim.

Therapy is often most effective when it takes place in the environments where children learn, play, and participate every day. Depending on your child’s needs and goals, sessions may be delivered at home, school, kindergarten, childcare, in the community, or via telehealth.

We’ll work with you to determine the best fit during the onboarding process.

Absolutely. We believe children achieve the best outcomes when the important people in their lives work together. We regularly collaborate with educators and support staff to better understand a child’s needs and develop practical strategies that can be used across different environments.

This may include observations, consultations, meetings, and ongoing communication with your child’s educational team.

Community sessions happen in everyday environments like parks, shops, playgrounds, or other places that are meaningful to your child and their goals.

We use real-life situations to support skill development in a practical way — such as social interaction, regulation, safety awareness, and independence. Sessions are flexible, child-led, and tailored to your child’s interests and needs.

Sessions in kindergarten or school happen within your child’s everyday learning environment and are tailored to their individual goals and needs.

We may observe your child in class or group activities, provide direct support, and work alongside educators to develop practical strategies that support participation, learning, regulation, and independence across the school day.

Very involved. We see parents and caregivers as important partners in the therapy process. We share what we’re observing, learn from your experiences, and work together to develop strategies that support your child across everyday environments.

Therapy is most effective when everyone is working as a team, and we aim to provide families with knowledge and tools they can continue using beyond individual sessions.

We celebrate and support neurodiversity, recognising that neurological differences are a natural part of human diversity. Our focus is on understanding each child’s unique strengths and support needs, promoting wellbeing, and helping them participate meaningfully in everyday life.

We support children to develop skills and strategies that work for them, while respecting and valuing who they are.